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Services

Overview

Building and operating a high performance network requires stringent attention to detail, path diversity, power integrity, equipment resiliency and so forth. However, Assurance is also crucial, which is why we have outsourced our 24x7 Network Operating Centre to the supplier of our core network equipment - Nokia. Field service is undertaken by our trusted service partner, Kordia, and Spares are distributed throughout the country in order to minimise repair time in the event of equipment failure.

Service Components

Our Portal

The FeeniX Portal is heart and soul of our approach to creating flexible outcomes for you. Our automation engine is where our technology and our business process combine, to let you redefine your customers' experience of you and exceed their expectations every time.

Utilise our visual design tools to create and price bespoke networks while on the road. Get up to the second information on orders placed with FeeniX and our partners. Order new Services, undertake Service Requests or dynamically allocate bandwidth within seconds.

Our goal is to be your Partner in automation. Our vision is to enable you to constantly do more.

Ethernet

FeeniX Layer 2 Services enable low latency symmetrical connections between locations over our purpose built MPLS network. Delivered over business grade fibre, the services are designed to be reliable, highly flexible, and built to the IEEE Ethernet and MEF standards.

Let us enable you to create additional revenue streams through the ability to deliver deeper and richer managed service experiences.

Internet Service Provider (ISP)

Our high speed symmetrical Internet services provide access to National and International IP Transit Services at locally delivered handover ports by teaming with trusted Tier 1 providers in New Zealand, Australia and the United States.

The FeeniX IP Transit services framework is comprised of highly flexible component parts that can be configured to meet the needs your most discerning business and consumer customers - with particular attention to leading edge DDoS mitigation capabilities and cloud scrubbing.

We aim to deliver on your unique points of differentiation and carefully crafted value propositions by tailoring each service to your personal Service Provider requirements.

UFB Connect

FeeniX UFB Connect is a linking service that provides internetwork connectivity between the Local Fibre Companies POI's via the FeeniX backhaul network, allowing RSP's and integrators to increase their network footprint and expand market offerings without having to build or own a nationwide network.

We aim to reduce the time, cost and complexity associated with doing business throughout New Zealand with multiple supply inputs.

MPLS WAN

FeeniX MPLS WAN Services utilise our core network to deliver an application aware family of differentiated services. Designed to be reliable and highly flexible, they can be integrated with our ISP Services, connected directly to Cloud Services Providers and by combining Ethernet and Internet VPN into a hybrid network, meet your customers' objectives for best value.

The FeeniX MPLS WAN Service will enable you to create profitable additional revenue streams by connecting your customers to a seamless high value service that can be tailored to meet their individual and specific needs without creating management complexity for you or your customers.

Colocation

Our Colocation services are all located in secure environmentally controlled facilities that have been specifically designed to host ICT and telecommunications equipment.

Leveraging the Feenix Network footprint to connect with common Exchanges and Data Centres we specialise in the sub rack rental of rack space in all the major city centres and regional towns throughout New Zealand allowing our customers to be where they need to be to deliver great services.

FeeniX Colocation Services enables Service Providers of all shapes and sizes to host and connect their equipment directly to our purpose built network and find new addressable markets fast and efficiently.

'Next generation of connectivity solutions'

The latest in carrier-grade Nokia technology and the modern capabilities of Software Defined Networking (SDN) and Network Function Virtualisation (NFV) technologies give you the best possible connectivity solution - whatever your need..

Standard Service

Feenix EVC Ethernet Services are available with the following service attributes as standard.
Standard Service FP2P (EPL) FP2M (EVPL) FM2M (VPLS)
Secure, Private Connection per Domestic (NZ) Service Instance
Accessbility to all UFB Points of Interconnect (POI), common Exchanges, and major Data Centres
1Gbps amd 10Gbps Ethernet User Network Interface (UNI)
Service bandwidth speed increments from 10Mbps to 100Gbps
Flexible Service Configuration options
Service Desk (24x7)
Network Operations Center (24x7 NOC) for Network Monitoring and Surveillance
Network Change Management for Planned Changes: Move, Add, Change, Deactivation (MACD)
Network Fault Management and Restoration Service for unplanned events and service outages
Online Performance Reporting